Additional Pega Knowledge articles
Intelligently deliver answers to employee and customer questions throughout customer journeys.
Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Using knowledge articles and community discussions, customers and CSRs can find answers to questions, which your company can manage centrally. You no longer have to rely on institutional knowledge that can leave whenever an employee does or be stuck delivering inconsistent answers depending on channel, time, or location.