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Choosing a context for Pulse messages

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Choose a context for your conversation in Pulse to control who can receive notifications, view, and reply to the messages that you post.

Open Pulse in one of the following contexts, based on your audience and message content.

  • Application developers and stakeholders

    • In the header of App Studio, click the Toggle Developer collaboration icon.

  • Case followers and participants

    1. Open a case by searching for it or by reviewing the worklists and work queues on your dashboard.

  • Members of a team

    1. In the navigation panel of the Case Manager portal, click My Teams.

    2. Click a team name.

    3. In the header of the Team page, click the Toggle pulse icon.

  • A specific user

    1. In the navigation panel of the Case Manager portal, click My Teams.

    2. Click a team name.

    3. In the Members section, click the Gear icon.

    4. In the list that is displayed, click a user name.

    5. In the header of the User profile page, click the Toggle pulse icon.

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