Posting a message in Pulse
Post a message in Pulse to share information, for example, the status of a case, or to ask a question in a conversation thread.
The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.
Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
Add a message by performing the following actions:
- To add a message for all case users, click
- To add a message for specific case users, click All the users involved in a private conversation can add more users to the conversation by referencing them, but only the owner can remove users from the conversation.
, press the Down Arrow key, and then select the message
- To create and assign a task in Pulse, click Creating a task in Pulse. . For more information, see
Click Start a conversation, and then enter your message text.
Change the format or content of a message before you post the message in Pulse.For more information, see Enhance the format or content of your message.