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Replying to a message in Pulse


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You can reply to a message in Pulse to continue a conversation.

The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.

  1. Open a case:

    • Search for the case.
    • Click on the case in the worklist or work queue on your dashboard.
  2. Find the relevant message in the Pulse conversation.

  3. Optional:

    To acknowledge the message without sending a reply, click the Like icon.

  4. Click Comment, and then enter your message text.

  5. Optional:

    Enhance the format or content of your message.

  6. Click Post.

Users are notified of your reply and any attachments that you provide, based on their notification preferences.

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