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Tagging an existing message in Pulse

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You can tag a message in Pulse to associate it with similar messages. By categorizing messages, you can help users find information that is required to resolve a case.

The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.

  1. Open a case:

    • Search for the case.
    • Click on the case in the worklist or work queue on your dashboard.
  2. Hover over a message.

  3. Click the Show more icon, and then click Add tag.

  4. Add a tag to the message.

    • To create a new tag, enter a unique name in the Add tag field.

    • To reuse a tag, press the Down Arrow key in the Add tag field, and then select a tag.

  5. Click Add.

  6. Click OK.

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