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Replying to a message in Pulse

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You can reply to a message in Pulse to continue a conversation. For example, a project manager responds to a message in which one of the developers asks for clarifications about a task in the upcoming sprint.

When you reply to another user's reply, the application automatically adds the name of the user at the beginning of your comment.

  1. Choose the context for your message, based on your target audience and message content:

    Choices Actions
    Application developers and stakeholders In the header of App Studio, click the Toggle Developer collaboration icon.
    Case followers and participants
    1. Open a case by searching for it or by reviewing the worklists and work queues on your dashboard.

    Members of a team
    1. In the navigation pane of the Case Manager portal, click My Teams.

    2. Click the name of the team to which you want to address your message.

    A specific user
    1. In the navigation pane of the Case Manager portal, click My Teams.

    2. Click a team name.

    3. In the Members section, click Edit Members.

    4. In the My team list, click the name of the user to whom you want to address your message.

  2. Find the relevant message in the Pulse conversation.

  3. Optional:

    To acknowledge the message without sending a reply, click the Like icon.

  4. Click Comment, and then enter your message text.

  5. Optional:

    To personalize the look and feel of your message, apply formatting before you post the message in Pulse.

    1. Click the View formatting help icon.

    2. Apply a syntax from the Style, Lists, or Headings section to the relevant text in your message.

      You can apply the bold style and italics to emphasize key information, and use headings and lists to better organize the message, as in the following figure:
      Pulse message with formatting
      pulse-message-formatting icon
  6. Optional:

    To provide additional information, add an attachment to your message:

    1. Click the Add attachment icon.

    2. Upload a file from your local system or an external location, such as Box.com.

    The system associates the attachment with your message and the context in which you post the message, for example, a case.
  7. Click Post.

Users receive notifications about your reply and any attachments that you provide, based on their notification preferences.

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