Case Management features help you enhance the resolution of your cases by providing efficient, intuitive, and time-saving solutions. Key enhancements in this release focus on collaboration and task management.
For example, you can now track and update tasks with the task board view. By posting Pulse comments via email and collaborating on documents, you can resolve cases more quickly.
Case Management includes the following enhancements:
To learn about all the new features in Case Management, watch the What's New video below.
Looking for What's New in 8.1 videos? View them in our Pega Community Video Library.
Visit www.pega.com to learn more about Pega Infinity™.
Visit What's New in Pega Platform to discover all the exciting new features in this release.
Published July 23, 2018 — Updated March 25, 2019