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Adding a results-based path to a flow

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You can use a connector to add a results-based path to a flow. By using run-time values to determine which path a flow follows, you can create cases that support more than one outcome.

Use results-based paths for decisions that your application can make without human input. For more information supporting decisions that users can make, see Adding a conditional path to an assignment.
  1. Open a flow by searching for it or by using the Application Explorer. For more information, see Finding rules by class.

  2. Define a new path by connecting a sequence of shapes to an existing shape the flow. For more information about the different shapes that you can use, see Flow shapes.

  3. Configure the result, or return value, that causes the flow to follow the new path.

    1. Double-click the connector that goes from the existing shape in the flow to the first shape in the new path.

    2. In the Condition type list, select Result .

    3. In the Result field, enter text or a predefined value, based on the shapes that you are connecting. For example, a Decision shape returns True or False values when it is configured with a Boolean Expression, or property values when it is configured with a Decision Tree.

    4. In the Likelihood field, enter a number between 1 and 100 to control the order in which your application evaluates the connector at run time.

    5. Click Submit.

  4. Review the configuration of all other paths, or connectors, from the shape to ensure that it supports the following best practices:

    • There is only one Else connector, so that the flow can continue when no conditions return a true value.
    • There are no Always connectors, which are applicable only when there is a single path from one shape to another.
    • Each connector provides a unique Likelihood value.

  • Creating a stand-alone process

    Create a stand-alone process, or flow, to support or supplement the steps in a case life cycle. By creating a process outside the context of a case life cycle, you can reuse the process in other cases.

  • Creating a screen flow
  • Building forms for case types

    You capture user input in a case by building forms. When you create, configure, and organize relevant fields in a form, you can clearly communicate to users the tasks that they need to perform to process an assignment in a case.

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