Adding supporting information to a survey

Add supporting information to a survey to enhance the text of a question.

Use any of the following techniques to add supporting information to a survey:

• Adding hover text to a question

  Add hover text to a question in a survey to provide assistance to users in a way that maximizes screen space.

• Attaching a file or URL link to a question

  Attach a file or URL link to a question to provide supporting information that helps users provide answers more quickly.

• Displaying a block of text in a question page

  Display a block of read-only text on a question page in a survey to provide supporting information that helps users provide answers more quickly.

• Designing surveys

  Gather information quickly from users while they process a case by designing a survey. When users complete a survey,

• Fine-tuning your survey

  Fine-tune the way that your survey displays questions and evaulates answers to ensure that you collect valid information in a case.