Assigning a task to an external application
You can use the Assignment Service shape to send a request from a flow to a service. By integrating external applications with your process, you can add more functionality to your application.
Add the Assignment Service shape to your flow.
- Open a flow by searching for it or by using the Application Explorer.
On the Diagram tab, click the Flow shapes icon, and then click Advanced > Assignment Service.
Drag the Assignment Service shape to a position on the flow diagram, based on the order of events in the flow.
Connect the Assignment Service shape, by dragging connector end points to connection points on different shapes in the flow.
Double-click the Assignment Service shape to open the property panel.
In the Type field, press the Down Arrow key and select an activity with Activity type set to Rule Connect.
Click Submit to close the property panel.
Click Save .
- Setting a service-level agreement for the Assignment Service shape
You can associate a service-level agreement with the Assignment Service shape in a flow. By defining goals and deadlines, you can set expectations for the time that it takes an external system to complete a single task in the process.
- Integrating a case with an external resource
You can call an external resource, such as a robotic automation or another application, from a flow. By reusing the services that other resources provide, you can enhance your cases without having to maintain extra functionality in your application.
- Activity form - how to create activities for flows
Use these instructions to create activities that can be called directly in flows.
- Handling connector exceptions