Best practices for creating a survey
You can use surveys to gather information from users. Before you create a survey, review these best practices.
The following tips can help you create surveys that are easy to use and maintain:
Group questions in a logical way so that users stay focused and can provide answers quickly.
Use question pages where possible because they are reusable.
Limit the total number of questions in the survey because the quality of answers tends to decline as the length of a survey increases.
You can also split up a survey into smaller surveys that are called in succession.
Limit the number of questions on each question page because many questions can lead to scrolling at run time.
Use concise questions.
Ensure that the format of the question matches the type of question that you are asking.
For example, a question that asks users to rate their customer satisfaction cannot be answered with a single check box.
Proofread your survey for grammatical errors, duplicate questions, and any acronyms or terms that are not explained.
Test your survey by asking potential users for feedback on clarity, length, and ease of use.
- Designing surveys
Gather information quickly from users while they process a case by designing a survey. When users complete a survey,
- Requirements for surveys in offline mode
Your application can support survey functionality when a user is offline. Verify that you meet the following requirements when you plan to ask questions and collect answers in offline mode.