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Changing the case ID format

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Change the case ID format to help case workers distinguish between instances of different case types.

  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

  2. On the Settings tab, click General.

  3. In the as Case ID prefix field, enter a prefix for your case ID, for example, JobApp.

    For more information on the ID format, see Case ID format.

  4. Click Save.

  • Creating cases

    Meet your business goals by creating cases that users of your application, such as customer service representatives (CSR) resolve to achieve a specific outcome. When you create a case, you ensure that CSRs can perform their work by collecting and processing information from customers.

  • Customizing the case icon

    Customize the icon for each case type in your application to help users identify cases more quickly.


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