Changing the case ID format
Change the case ID format to help case workers distinguish between instances of different case types.
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In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
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On the Settings tab, click General.
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In the as Case ID prefix field, enter a prefix for your case ID, for example, JobApp.
For more information on the ID format, see Case ID format.
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Click Save.
- Creating cases
Meet your business goals by creating cases that users of your application, such as customer service representatives (CSR) resolve to achieve a specific outcome. When you create a case, you ensure that CSRs can perform their work by collecting and processing information from customers.
- Customizing the case icon
Customize the icon for each case type in your application to help users identify cases more quickly.