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Configuring complex processes

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To reach your business goals and solve cases that require additional processing, configure complex processes.

For example, you can define different paths a process can follow after a decision point. You can also create subprocesses to support additional work that your case requires.

  • Creating a stand-alone process

    Create a stand-alone process, or flow, to support or supplement the steps in a case life cycle. By creating a process outside the context of a case life cycle, you can reuse the process in other cases.

  • Changing the path of a process

    You can change the path of a process, or flow, to support out-of-sequence events. By adding different structures to your flow, such as loops and branches, you can improve the flexibility of the cases that you create.

  • Subprocesses

    A subprocess, also called a subflow, is a flow that is called by another flow. You can create a subprocess by adding a step to a process in the life cycle of a case or by adding specific shapes to a flow diagram. Subprocesses modularize the events in the life cycle of a case.

  • Adding a process to a stage

    Organize tasks that are related in your business model by adding a process to a stage. With processes, you can control who performs work on a case, in addition to how and when the assignee resolves the case.

  • Empowering knowledge workers

    For dynamic case management, modify your Microjourney to meet the unique needs of your customers by providing users of your application with tools that they can use in specific situations. When you empower knowledge workers with functionalities that they need to dynamically respond to changing situations, you ensure that they can perform relevant actions in every case.

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