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Configuring a data model for a case

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Configure a data model to define data that you want to use in a case. For example, to include a user's address of residence in a case, add an address value to the data model.

Create a case type. For more information, see Creating a top-level case type.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

  2. On the Data model tab, click +Add field.

  3. Enter a value name.

  4. From the list, select a type of the value.

  5. Click Save.

  • Validating case data

    Validate the values of properties in a case to help users provide correct information when they create or save a case.

  • Creating a Microjourney for customer success

    Help your customers reach a successful resolution in their business processes by applying the Pega Express methodology while working on implementation projects through journeys and microjourneys. When you focus on one journey at a time, you not only improve how you address the specific needs of your customers, but also reach results more rapidly.


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