Table of Contents

Configuring an email notification channel


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In Dev Studio, you can configure an email channel to send notifications to users. Users can reply to email notifications to post messages in a conversation.

  1. Click the Records Explorer and expand the Process category.

  2. Click Notification.

  3. Click the notification for which you want to configure an email channel.

  4. Perform one of the following actions:

    • To customize the email channel, go to 5.
    • To disable email notifications for all users, on the Channels tab, in the Email section, clear the Enable email check box, and then go to 6.
  5. If email notifications are enabled, customize the email channel by performing the following actions:

    1. In the Subject field, keep the default field value or enter the field value that holds your notification message for email notifications. Click the Open icon, to create a new field value or to open the field value that you specified.

    2. Optional:

      Enter parameters for the field value in the Parameters section.

    3. In the Correspondence field, enter a correspondence template for the email message body. Click the Open icon, to create a new correspondence or to open the correspondence that you specified.

    4. From the Default preference list, enable or disable the email channel for all the users in your application.

      This value is displayed as the default option for the email channel when users see their notification preferences at run time. They can update the preferences as needed.

  6. Click Save.

  • Configuring additional parameters for notification channels

    In Dev Studio, you can configure additional parameters that the notification channels may require at run time. You can define these parameters as key-value pairs.

  • Notification channels

    A notification channel is a carrier that the application uses to notify users about events at run time.You can create notifications for one or all of the available notification channels – web gadget, email, and mobile.

  • Keystores

    A keystore is a file that contains keys and certificates that you use for encryption, authentication, and serving content over HTTPS. In Pega Platform, you create a keystore data instance that points to a keystore file.

  • Creating a notification

    In Dev Studio, you can create a notification to inform users about events that they are involved in or interested in.

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