Configuring general case type settings
Configure general case type settings, such as customizing a case icon or changing a case ID format, to adjust cases to your unique business needs.
- Customizing the case icon
Customize the icon for each case type in your application to help users identify cases more quickly.
- Changing the case ID format
Change the case ID format to help case workers distinguish between instances of different case types.
- Geolocation tracking
Geolocation tracking captures the longitude and latitude coordinates of case workers as they process a case. By default, this capability is enabled in the case types that you create.
- Enabling search by third-party search engines
Enable canonical URL generation for a case type to make cases searchable by third-party search engines.