Configuring general case type settings

Configure general case type settings, such as customizing a case icon or changing a case ID format, to adjust cases to your unique business needs.

• Customizing the case icon

  Customize the icon for each case type in your application to help users identify cases more quickly.

• Changing the case ID format

  Change the case ID format to help case workers distinguish between instances of different case types.

• Geolocation tracking

  Geolocation tracking captures the longitude and latitude coordinates of case workers as they process a case. By default, this capability is enabled in the case types that you create.

• Enabling search by third-party search engines

  Enable canonical URL generation for a case type to make cases searchable by third-party search engines.