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Configuring general case type settings

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Configure general case type settings, such as customizing a case icon or changing a case ID format, to adjust cases to your unique business needs.

  • Customizing the case icon

    Customize the icon for each case type in your application to help users identify cases more quickly.

  • Changing the case ID format

    Change the case ID format to help case workers distinguish between instances of different case types.

  • Geolocation tracking

    Geolocation tracking captures the longitude and latitude coordinates of case workers as they process a case. By default, this capability is enabled in the case types that you create.

  • Enabling search by third-party search engines

    Enable canonical URL generation for a case type to make cases searchable by third-party search engines.

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