Creating an alternate stage
Ensure that you can resolve a business process when an exception occurs by adding an alternate stage to the case life cycle. For example, you can use an alternate stage to process the cases that managers reject.
In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
On the Workflow tab, click Life cycle.
Create an alternate stage: Click , and then enter a unique name in the text box.
- To create a new alternate stage, in the Case life cycle section, click Alternate stage .
- To convert a primary stage to an alternate stage, in the menu next to the stage name, click Set as alternate stage.
To let the case worker decide which stage the case enters after this stage, in the stage property panel, select Wait for a user action.
- Defining the case life cycle
Track and resolve your cases in a convenient and facilitated way by defining the case life cycle that represents a business model. You can define the life cycle as smaller modules that match the elements of your business process.
- Creating a primary stage
Represent main phases of your business process by creating primary stages in a case life cycle. By creating stages, you can ensure that your work is divided into logical phases, so that you can track and resolve
- Adding a process to a stage
Organize tasks that are related in your business model by adding a process to a stage. With processes, you can control who performs work on a case, in addition to how and when the assignee resolves the case.