Creating temporary cases

To resolve unique cases that you do not intend to persist, and to save database resources, create a temporary case. For example, you can create a temporary case that tracks the delivery status of a package. This case is useful when customers want to know when their package arrives, but after the customer receives the package, you do not need to persist the case.

Your application cannot route a temporary case, and only one operator can process and resolve the case.

1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

2. In the case working area, click the Settings tab.

3. In the navigation pane, click General.

4. In the Behavior section, select the Create temporary case that is not saved until a 'Persist case' step is reached check box.

5. Click Save.

• Finding duplicate cases

  Save time by identifying potential duplicate cases in your application and ensuring that each case represents a unique request. Potential duplicate cases match a set of required and weighted conditions.