Customizing the case icon
Customize the icon for each case type in your application to help users identify cases more quickly.
In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
On the Settings tab, click General.
Click Change icon.
Click the icon that you want to select for your case type, and then click Done.
- Creating cases
Meet your business goals by creating cases that users of your application, such as customer service representatives (CSR) resolve to achieve a specific outcome. When you create a case, you ensure that CSRs can perform their work by collecting and processing information from customers.
- Changing the case ID format
Change the case ID format to help case workers distinguish between instances of different case types.