Disabling assignment notifications

Prioritize the tasks that need the greatest visibility in a case by disabling notifications for other assignments.

1. In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.

2. In the Case life cycle section, in the process that you want to edit, click Configure process.

3. In the flow canvas, double-click the assignment for which you want to add a notification.

4. In the Assignment properties dialog box, expand the Notifications section.

5. In the Send notification list, select Never.

6. Click Submit.

7. Click Save.

• Notifying participants about events

  Escalate elapsed service-level agreements and highlight cases that require action by enabling email and push notifications for a case type. You can use push notifications for mobile devices, and set up email notifications for all devices that support email.