Disabling assignment notifications
Prioritize the tasks that need the greatest visibility in a case by disabling notifications for other assignments.
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In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
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In the Case life cycle section, in the process that you want to edit, click Configure process.
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In the flow canvas, double-click the assignment for which you want to add a notification.
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In the Assignment properties dialog box, expand the Notifications section.
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In the Send notification list, select Never.
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Click Submit.
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Click Save.
- Notifying participants about events
Escalate elapsed service-level agreements and highlight cases that require action by enabling email and push notifications for a case type. You can use push notifications for mobile devices, and set up email notifications for all devices that support email.