Enriching cases with external data
Expand your Microjourney to take advantage of functionalities outside of your application, by connecting cases to external data sources. By enriching cases with external data, you can precisely cater to the needs of your customers, and resolve business cases more efficiently.
For example, you can increase the functionality of your application by assigning tasks to an external application, or to a robotic queue. When you reuse external resources that add value to your application, you speed up your Microjourney and meet your business goals in a more efficient way.
- Integrating a case with an external resource
You can call an external resource, such as a robotic automation or another application, from a flow. By reusing the services that other resources provide, you can enhance your cases without having to maintain extra functionality in your application.
- Configuring external storage options for attachments
Use external storage to attach content to a case or Pulse conversation.
- Storing case attachments using external storage
You can configure your application to store case and Pulse attachments outside the Pega Platform database. By using external resources, you can upload large files without causing out-of-memory errors.