A shape in a flow represents a task that a user or application completes as part of a business process. By connecting different types of shapes in a flow, you can define the path that a case follows from creation to resolution.
The following table describes all supported flow shapes. Some shapes are not available for screen flows or flows that you update in the case life cycle instead of the Flow form.
|Annotation||Adds notes or comments to the flow without affecting how the flow runs.||
|Approval||Routes a case to one or more reviewers, based on a user name, reporting structure, or authority matrix.||
|Assignment||Creates a task in a work queue or worklist so that a user can provide input to the flow.||
|Change Stage||Moves the case to a different stage in the life cycle.||
|Create case||Creates a top-level case or one or more child cases.||
|Decision||Evaluates an expression or calls a rule, such as a decision tree, to determine which step is next in the flow progression.||
|End||Designates the end of flow processing.||
|Load data page||Asynchronously starts loading a data page to reduce the time that a screen takes to load the data page.|
|Post to Pulse||Creates a message that is sent to the Pulse social stream.||
|Push Notification||Sends a notification to an iOS or Android mobile device to indicate that an action is required by the user.|
|Save Data Page||Saves the data in a savable data page to a system of record.||
|Send Email||Sends an email to one or more work parties.||
|Start||Designates the start of flow processing.||
|Subprocess||Calls another flow from the current flow.||
|Wait||Pauses an assignment for a specified length of time or until one or more cases reach a specific status.|
- Types of processes (flows)
You can create different types of processes, or flows, based on the shapes or steps that you choose or way that you integrate your process with the case life cycle. By understanding what distinguishes one flow type from another, you can select the configuration options that meet your business needs.
- Types of assignments
Each assignment in a flow has a type based on the standard activity that creates the assignment. You select a standard activity when you define the routing options for an assignment in a flow diagram or the life cycle of a case.
- Annotating a flow
You can use the Annotation shape to add notes and comments to your flow. By documenting the functionality of a flow, you can share information with other developers.
- Keyboard shortcuts for flows
You can use keyboard shortcuts in the Flow form. Using keyboard shortcuts makes creating flows easier and more efficient.