Following a case
You can follow a case to receive notifications when users post messages to the case in Pulse. By actively monitoring cases, you can contribute to stakeholder discussions and help resolve cases more quickly.
Open a case by searching for it or by clicking a case ID in a worklist or work queue.
In the case header, click.
- Collaborating with users by using Pulse
Improve collaboration and conversation among users within a specific context, such as a case, by adding