Modifying case types
Modify your case types to reflect your unique business needs. For example, you can change a case type name, or delete a case type when you no longer need it.
- Renaming case types
Reflect changes to your business requirements by updating the name of a case type.
- Reclassifying a case type
Classify an existing case type as a child of another case type to save time and resources.
- Deleting a case type
Delete a case type in your application when it no longer models your business requirements.