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Modifying case types


Modify your case types to reflect your unique business needs. For example, you can change a case type name, or delete a case type when you no longer need it.

  • Renaming case types

    Reflect changes to your business requirements by updating the name of a case type.

  • Reclassifying a case type

    Classify an existing case type as a child of another case type to save time and resources.

  • Deleting a case type

    Delete a case type in your application when it no longer models your business requirements.

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