Overriding the locking strategy of a child case
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Override a locking strategy to customize the way that your application manages concurrent updates to child cases. By default, a child case inherits the locking strategy from its parent case.
Customize the locking strategy by using any of the following techniques to customize the locking strategy of a child case:
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To allow updates to the parent case when the child case is updated by another user:
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In the navigation panel of App Studio, click Case types, and then click the child case type that you want to open.
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On the Settings tab, click Locking.
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Select the Allow access for the parent case when the child case is opened check box.
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Click Save.
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To change the timeout value for releasing a lock on the child case:
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In the navigation panel of App Studio, click Case types, and then click the child case type that you want to open.
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On the Settings tab, click Locking.
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In the Access time out value is field, enter a number of minutes.
Enter a timeout value for the child case that is lower than the timeout value of the parent case. -
Click Save.
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- Managing concurrent access to a case
Set a locking strategy for parent case types to reduce the risk of losing updates to cases that users make simultaneously.
- Guiding case workers to successful case resolution
- Object locking