Overriding the locking strategy of a child case
To meet your unique business needs and customize how your application manages concurrent updates to cases, override a child case locking strategy. By default, when the child case is open, an application puts a lock on a parent case. When you override the locking strategy of a child case, users can update the parent case even if the child case is open. As a result, users can resolve work faster and more efficiently.
For example, you can create a parent case type that represents reviewing an insurance claim after a car accident, and a child case type that processes vehicle damage. Then you can override the locking strategy of the child case and allow users to work on a car accident review even if a child case to process vehicle damage is already open.Additionally, you can define a lock duration for a child case that is shorter than a lock duration for a parent case. For example, if a lock remains on a parent case for 30 minutes, you can define a lock for a child case that lasts for 20 minutes, so that users can start processing a locked child case quicker. By default, a child case inherits a lock duration of a parent case.
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In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
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On the Settings tab, click Locking.
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Customize the locking strategy:
Choices Actions Allow users to access a parent case when another user works on a child case Select the Allow other users to access parent case when the child case is opened check box. Change the default timeout duration In the Time out value time-out duration mins. field, enter how many minutes a lock remains on a child case. Enter a time-out value for the child case that is lower than the time-out value of the parent case. -
Click Save.