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Overriding the locking strategy of a child case

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Override a locking strategy to customize the way that your application manages concurrent updates to child cases. By default, a child case inherits the locking strategy from its parent case.

Customize the locking strategy by using any of the following techniques to customize the locking strategy of a child case:

  • To allow updates to the parent case when the child case is updated by another user:

    1. In the navigation panel of App Studio, click Case types, and then click the child case type that you want to open.

    2. On the Settings tab, click Locking.

    3. Select the Allow access for the parent case when the child case is opened check box.

    4. Click Save.

  • To change the timeout value for releasing a lock on the child case:

    1. In the navigation panel of App Studio, click Case types, and then click the child case type that you want to open.

    2. On the Settings tab, click Locking.

    3. In the Access time out value is field, enter a number of minutes.

      Enter a timeout value for the child case that is lower than the timeout value of the parent case.
    4. Click Save.

  • Managing concurrent access to a case

    Set a locking strategy for parent case types to reduce the risk of losing updates to cases that users make simultaneously.

  • Guiding case workers to successful case resolution
  • Object locking

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