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Renaming case types

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Reflect changes to your business requirements by updating the name of a case type.

For example, to add a car insurance claim to your homeowners insurance claim, you can rename your case type to Car and homeowners insurance claim.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

  2. In the Case type field, enter a new name for your case type.

  3. Click Save.

  • Creating a case type

    Save time when processing similar business operations by defining case types that are the templates for work in your application. By creating case types, you automate business processes and support the different paths that case workers can follow to resolve a case.


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