LinkedIn
Copied!

Table of Contents

Shape icons in a flow

Version:

Only available versions of this content are shown in the dropdown

Shape icons in a flow give a visual indicator of how a shape is configured. You can use shape icons to quickly review the functionality of a flow without having to open the individual shapes.

Shapes in a flow support the following icons:

  • — One or more tickets are defined.

  • — A service-level agreement is defined.

  • — The assignment generates one or more notifications.

  • — The assignment is processed by someone other than the current user.

  • — The subprocess is configured as a spin-off flow that runs concurrently with the current flow.

  • — The case status is changed to a value with the New prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Open prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Pending prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Resolved prefix when this shape is reached in the flow.

  • Flow shapes

    A shape in a flow represents a task that a user or application completes as part of a business process. By connecting different types of shapes in a flow, you can define the path that a case follows from creation to resolution.

  • Setting a service-level agreement for the Assignment Service shape

    You can associate a service-level agreement with the Assignment Service shape in a flow. By defining goals and deadlines, you can set expectations for the time that it takes an external system to complete a single task in the process.

  • Responding to business exceptions in a flow

    You can use a ticket in a flow to respond to business exceptions, errors, or events that you define. By moving a case to a specific point in a flow, you can ensure that additional processing occurs so that the case is not left in an incomplete state.

  • Calling one process from another process

    You can add a subprocess to a process in a stage to call an existing flow in your application. By using subprocesses, you can compartmentalize functionality and simplify the presentation of a process in a case type.

  • Changing case statuses

    Communicate to stakeholders how a business process moves towards resolution, by changing the case status in the life cycle. For example, you can assure the stakeholders that the case advances within the time frame.

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.