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Shape icons in a flow

Version:

8.6 8.5
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Shape icons in a flow give a visual indicator of how a shape is configured. You can use shape icons to quickly review the functionality of a flow without having to open the individual shapes.

Shapes in a flow support the following icons:

  • — One or more tickets are defined.

  • — A service-level agreement is defined.

  • — The assignment generates one or more notifications.

  • — The assignment is processed by someone other than the current user.

  • — The subprocess is configured as a spin-off flow that runs concurrently with the current flow.

  • — The case status is changed to a value with the New prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Open prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Pending prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Resolved prefix when this shape is reached in the flow.

  • Flow shapes

    A shape in a flow represents a task that a user or application completes as part of a business process. By connecting different types of shapes in a flow, you can define the path that a case follows from creation to resolution.

  • Setting a service-level agreement for the Assignment Service shape

    You can associate a service-level agreement with the Assignment Service shape in a flow. By defining goals and deadlines, you can set expectations for the time that it takes an external system to complete a single task in the process.

  • Responding to business exceptions in a flow

    You can use a ticket in a flow to respond to business exceptions, errors, or events that you define. By moving a case to a specific point in a flow, you can ensure that additional processing occurs so that the case is not left in an incomplete state.

  • Calling one process from another process

    You can add a subprocess to a process in a stage to call an existing flow in your application. By using subprocesses, you can compartmentalize functionality and simplify the presentation of a process in a case type.

  • Changing case statuses

    Communicate to stakeholders how a business process moves towards resolution, by changing the case status in the life cycle. For example, you can assure the stakeholders that the case advances within the time frame.

Pega Platform 8.4 Case Management

Updated on January 15, 2021

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