Shape icons in a flow
Version:
Shape icons in a flow give a visual indicator of how a shape is configured. You can use shape icons to quickly review the functionality of a flow without having to open the individual shapes.
Shapes in a flow support the following icons:
-
— One or more tickets are defined. -
— A service-level agreement is defined. -
— The assignment generates one or more notifications. -
— The assignment is processed by someone other than the current user. -
— The subprocess is configured as a spin-off flow that runs concurrently with the current flow. -
— The case status is changed to a value with theNew
prefix when this shape is reached in the flow. -
— The case status is changed to a value with theOpen
prefix when this shape is reached in the flow. -
— The case status is changed to a value with thePending
prefix when this shape is reached in the flow. -
— The case status is changed to a value with theResolved
prefix when this shape is reached in the flow.
- Flow shapes
A shape in a flow represents a task that a user or application completes as part of a business process. By connecting different types of shapes in a flow, you can define the path that a case follows from creation to resolution.
- Setting a service-level agreement for the Assignment Service shape
You can associate a service-level agreement with the Assignment Service shape in a flow. By defining goals and deadlines, you can set expectations for the time that it takes an external system to complete a single task in the process.
- Responding to business exceptions in a flow
You can use a ticket in a flow to respond to business exceptions, errors, or events that you define. By moving a case to a specific point in a flow, you can ensure that additional processing occurs so that the case is not left in an incomplete state.
- Calling one process from another process
You can add a subprocess to a process in a stage to call an existing flow in your application. By using subprocesses, you can compartmentalize functionality and simplify the presentation of a process in a case type.
- Changing case statuses
Communicate to stakeholders how a business process moves towards resolution, by changing the case status in the life cycle. For example, you can assure the stakeholders that the case advances within the time frame.