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Standard rules and extension points for case status

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You can use standard rules and extension points to programmatically update, retrieve, or analyze the status of a case.

You can reference or override the following standard rules:

  • Work-.UpdateStatus — An activity that changes the status of a case based on the value that you provide.

  • Work-.WorkBasket — An activity that puts an assignment in a work queue and then calls Work-.UpdateStatus to change the case status.

  • Work-.Worklist — An activity that puts an assignment on a worklist and then calls Work-.UpdateStatus to change the case status.

  • Work-.pyStatusWork — A property that stores the current status of a case.

    Do not set the value of this property because the status that you provide might not be detected by case-dependency logic. Use an activity, flow shape, or case life cycle to set the case status instead.

  • Work-.pyElapsedStatusNew — A property that stores the cumulative time, measured in seconds, that a case has spent in any status with the New prefix.

  • Work-.pyElapsedStatusOpen — A property that stores the cumulative time, measured in seconds, that a case has spent in any status with the Open prefix.

  • Work-.pyElapsedStatusPending — A property that stores the cumulative time, measured in seconds, that a case has spent in any status with the Pending prefix.

  • Work-.Status-Resolved — A ticket that is raised when a case is resolved to communicate the status change to other business processes.

  • Changing case statuses

    Communicate to stakeholders how a business process moves towards resolution, by changing the case status in the life cycle. For example, you can assure the stakeholders that the case advances within the time frame.

  • Enabling conditional creation for child cases

    Enable conditional creation for a child case type to create a child case when a parent case is created and the case data meets the conditions that you define.

  • Defining a custom case status

    Define a custom case status to more precisely communicate the progress that a case has made toward resolution.


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