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Configuring complex processes

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To reach your business goals and solve cases that require additional processing, configure complex processes.

For example, you can define different paths a process can follow after a decision point. You can also create subprocesses to support additional work that your case requires.
  • Creating a stand-alone process

    Create a stand-alone process, or flow, to support or supplement the steps in a case life cycle. By creating a process outside the context of a case life cycle, you can reuse the process in other cases.

  • Changing the path of a process

    You can change the path of a process, or flow, to support out-of-sequence events. By adding different structures to your flow, such as loops and branches, you can improve the flexibility of the cases that you create.

  • Subprocesses

    A subprocess, also called a subflow, is a flow that is called by another flow. You can create a subprocess by adding a step to a process in the life cycle of a case or by adding specific shapes to a flow diagram. Subprocesses modularize the events in the life cycle of a case.

  • About Flow Actions

    A flow action controls how users interact with user forms to complete assignments. After selecting one flow action, users may fill in a section of the form to complete (perform) the assignment.

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