Configuring complex processes
To reach your business goals and solve cases that require additional processing, configure complex processes.For example, you can define different paths a process can follow after a decision point. You can also create subprocesses to support additional work that your case requires.
- Creating a stand-alone process
Create a stand-alone process, or flow, to support or supplement the steps in a case life cycle. By creating a process outside the context of a case life cycle, you can reuse the process in other cases.
- Changing the path of a process
You can change the path of a process, or flow, to support out-of-sequence events. By adding different structures to your flow, such as loops and branches, you can improve the flexibility of the cases that you create.
A subprocess, also called a subflow, is a flow that is called by another flow. You can create a subprocess by adding a step to a process in the life cycle of a case or by adding specific shapes to a flow diagram. Subprocesses modularize the events in the life cycle of a case.
- About Flow Actions
A flow action controls how users interact with user forms to complete assignments. After selecting one flow action, users may fill in a section of the form to complete (perform) the assignment.