Creating child case types in Dev Studio
Define a more structured work processing in your organization by creating child case types. When you create a child case type, you define a set of actions that are dependent on the main business process, and that users need to complete before the parent case type reaches a resolution. As a result, you avoid creating long and complex case types and you deliver more granular and flexible applications that are easier to maintainFor example, a process of hiring an employee for a managerial position might require more complex and longer background check. By defining the background check as a child case type, you have the possibility to reuse this business scenario in only the relevant circumstances. A case of hiring a manager can reach a resolution only after the child case of running a background check completes.
click Case types.
Hover over the name of a case type, and then click.
In the Add case type dialog box, define the case type that you want to use:
- To create a new case type, select New case type, and then, in the Name field, enter a label for your case type.
- To reuse an existing case type, select Existing case type, and then, in the Select an existing case type to add as a child list, select a case type that you want to use.
If you create a new case type, to define resources that your case type can access by using class inheritance, expand the Advanced Settings section:
- To change the parent class from which your case type directly inherits resources, in the Derives from (Directed) field, enter a new class.
- To change the class from which your case type inherits resources by using the class name structure, in the Derives from (Pattern) list, select a new class.
- To change the ruleset or the ruleset version to store your new case type, in the Ruleset and Ruleset version lists, select the new values.