Table of Contents

Creating a team


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To increase productivity and facilitate distribution of the workload in your application development process, create a team. You can then assign work to team members, and speed up resolution of your cases by providing the team with collaboration tools.

You can also refer to teams as work groups.

  1. In the header of App Studio, navigate to a portal that contains the My Teams widget.

  2. In the navigation pane, click My Teams.

  3. In the header of the My Teams section, click Create team.

  4. In the Create team window, provide information about the team:

    1. In the Name field, enter a unique team name.

    2. Optional:

      To provide more information about the team, in the About field, enter some text that describes the purpose of the team.

    3. In the Manager field, press the Down arrow key, and then select the name of the user who supervises the work of the team.

    4. Click Submit.

  5. Add team members:

    1. In the My Teams section, click the team name.

    2. In the Members section, click the Edit members icon.

    3. In the Edit members window, in the text field, press the Down arrow key, and then select a user name.

    4. Click Add.

    5. Click Submit.

Facilitate collaboration in your team by adding the Pulse gadget to your application. For more information, see Collaborating with users by using Pulse.
  • Creating work groups

    Manage work inside your organization logically and efficiently by creating work groups. A work group connects a manager and a group of reporting users to enable relevant workflow management and improve communication.

  • Creating a work queue

    To improve workload management and task routing in your application, create a work queue that holds assignments for operators and robotic queues. Because you associate a work queue with a group of users or a robotic queue, you logically and efficiently categorize work inside your organization.

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