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Enabling search by third-party search engines

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Enable canonical URL generation for a case type to make cases searchable by third-party search engines.

  1. Enable canonical URL generation for a case type.

    1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

    2. On the Settings tab, click General.

    3. In the Search engine optimization section, select the Enable canonical URL for instances of this case type check box.

    4. Click Save.

  2. Add an entry for the case type in the URL Mappings rule for your application so that users can find a case by searching for its canonical URL.

    For more information, switch to Dev Studio.
  3. Generate a valid URL for the case type by configuring options for the pattern.

    For more information, switch to Dev Studio.
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