Extension points and supporting rules for attachments
You can use extension points, system settings, and standard rules to customize the processing that occurs when you add an attachment to a case. For example, you can scan an attachment for viruses.
The following rules support attachments in a case:
Data-WorkAttach-File.CallVirusCheck - An activity that you can override to integrate your application with an external virus-checking module, such as a Java routine or Windows DDL file.
Work-.EditAttachment - A flow action that you can add to a process so that users can open and edit file attachments in a case.
When you submit the form for this flow action, your application creates a new version of the attachment.
Initialization/MaximumFileUploadSizeMB - An attribute that you can set in the
prconfig.xmlfile to change the default size limit of 1GB for attachments.
pc_data_workattach- The default table in the database that you can query to retrieve case attachments.
You can also store case attachments in external CMIS systems or web storage providers.
ArticleAttaching content to a case