Table of Contents

Including indexed data during case search


Only available versions of this content are shown in the dropdown

Enable search for a case type to ensure that users can find cases based on any text, partial or full, that matches indexed case data.

Contact your system administrator to ensure that the indexing/useDataInstances dynamic system setting is set to true.

  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

  2. On the Settings tab, click Search and reporting.

  3. Click Enable search.

  4. Optional:

    To make reporting faster without putting additional requirements on the database, click Generate dedicated index.

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.