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Managing case followers

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You can control which users follow a case to ensure that relevant stakeholders participate in case discussions.

  1. Open a case by searching for it or by clicking a case ID in a worklist or work queue.

  2. In the Followers section, click Manage.

  3. In the Followers dialog box, select one or more users in your application, and then click Add.

  4. Click the Delete icon next to any user who is no longer a relevant stakeholder.

    You can undo your changes by clicking the Add icon next to a deleted follower.
  5. Close the Followers dialog box.

Case followers receive notifications for the case, based on the settings in their notification preferences.
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