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Managing case types


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Reflect your individual business needs and requirements by modifying your case types. You can rename, import, or delete a case type.

For example, if your business requirements change and one of your case types is no longer relevant, you can delete that case type.

  • Importing a case type

    To reduce the complexity of your application, share templates for business processes between your applications by importing case types.

  • Renaming case types

    Reflect changes to your business requirements by updating the name of a case type.

  • Deleting case types

    Delete a case type in your application, for example, when the case type no longer meets your business requirements.

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Case types
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