Managing case types
Reflect your individual business needs and requirements by modifying your case types. You can rename, import, or delete a case type.For example, if your business requirements change and one of your case types is no longer relevant, you can delete that case type.
- Importing a case type
To reduce the complexity of your application, share templates for business processes between your applications by importing case types.
- Renaming case types
Reflect changes to your business requirements by updating the name of a case type.
- Deleting case types
Delete a case type in your application, for example, when the case type no longer meets your business requirements.