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Setting a service-level agreement for the Assignment Service shape


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You can associate a service-level agreement with the Assignment Service shape in a flow. By defining goals and deadlines, you can set expectations for the time that it takes an external system to complete a single task in the process.

Service-level agreements on shapes are independent from service-level agreements that are set on a flow or case type.

  1. Open a flow by searching for it or by using the Application Explorer.
  2. On the Diagram tab, double-click the Assignment Service shape in the flow diagram.

  3. In the Service level field, press the Down Arrow key and select the name of a service-level agreement.

    If you do not select an option, the Work-.Default service-level agreement is used.

  4. Click Submit to close the property panel.

  5. Click Save.

Open the Service Level Agreement form for more configuration options, such as escalation actions that you can run when a goal or deadline are past due.
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