Configuring general case type settings
Configure general case type settings, such as customizing a case icon or changing a case ID format, to adjust cases to your unique business needs.
- Customizing the case icon
Customize the icon for each case type in your application to help users identify cases more quickly.
- Changing the case ID format
Change the case ID format to help case workers distinguish between instances of different case types.
- Tracking case workers based on geolocation data
Record the location of users who work on specific assignments by enabling location tracking for case types. For example, enable location tracking in tasks for service employees in the field so that dispatchers can more effectively assign work to the employees based on their current location.
- Enabling search by third-party search engines
Enable canonical URL generation for a case type to make cases searchable by third-party search engines.
- Creating temporary cases
To resolve unique cases that you do not intend to persist, and to save database resources, create a temporary case. For example, you can create a temporary case that tracks the delivery status of a package. This case is useful when customers want to know when their package arrives, but after the customer receives the package, you do not need to persist the case.