The Create stage
To speed up case creation and clearly visualize the elements that users interact with before case processing starts, your case life cycle includes a default Create stage every time you create a new case type.
When you create a new case type, your case life cycle includes the Create stage by default. The Create stage holds a view and actions that users interact with to provide initial data before case processing starts. For example, in an application for reviewing loan requests, you can define a view that displays fields to collect the customer's personal details and their requested loan amount.
Case Designer marks the Create stage with a green bar, as in the following example:
To learn more about the Create stage, explore the following articles: