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Extension points and supporting rules for attachments

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You can use extension points, system settings, and standard rules to customize the processing that occurs when you add an attachment to a case. For example, you can scan an attachment for viruses.

The following rules support attachments in a case:

  • Data-WorkAttach-File.CallVirusCheck - An activity that you can override to integrate your application with an external virus-checking module, such as a Java routine or Windows DDL file.

  • Work-.EditAttachment - A flow action that you can add to a process so that users can open and edit file attachments in a case.

    When you submit the form for this flow action, your application creates a new version of the attachment.

  • Initialization/MaximumFileUploadSizeMB - An attribute that you can set in the prconfig.xml file to change the default size limit of 1GB for attachments.

  • pc_data_workattach - The default table in the database that you can query to retrieve case attachments.

    You can also store case attachments in external CMIS systems or web storage providers.

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