A notification channel is a carrier that the application uses to notify users about events at run time.You can create notifications for one or all of the available notification channels – web gadget, email, and mobile.
You can configure notification channels in Dev Studio:
- Configure a web gadget notification channel
- Configure an email notification channel
- Configure a mobile notification channel
You can also create custom notification channels if the existing channels do not accommodate your requirements. For example, banks send SMS messages to users to inform them about transactions in their accounts. For information about creating a custom channel, see the Adding a custom notification channel article on Pega Community. After creating the custom channel, you can configure it on the Channels tab for your notification.
- Configuring a web gadget notification channel
In Dev Studio, you can configure a web gadget channel to send notifications to users. Web gadget notifications are displayed as messages in the application at run time.
- Configuring an email notification channel
In Dev Studio, you can configure an email channel to send notifications to users. Users can reply to email notifications to post messages in a conversation.
- Configuring a mobile notification channel
In Dev Studio, you can configure a mobile channel to send push notifications to users. Users can approve and reject cases and respond to messages in cases by responding to push notifications.
- Configuring additional parameters for notification channels
In Dev Studio, you can configure additional parameters that the notification channels may require at run time. You can define these parameters as key-value pairs.