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Searching duplicate cases

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Save time and minimize creation of similar cases by adding a Search duplicate cases shape to your case life cycle.

  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.

  2. In the case working area, on the Workflow tab, click Life cycle.

  3. In a process to which you want to add a Search duplicate cases shape, click Step More Automations Search duplicate cases .

  4. Click Select.

Define conditions that potential duplicate cases must match:

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