Sharing data between parent and child cases
For greater automation of your business processes, you can share data among the cases in your case hierarchy. When you reuse data between parent and child cases, you increase efficiency, improve data consistency, and as a result, resolve cases faster.
- Aggregating data in a parent case in Dev Studio
Speed up case processing by configuring a parent case to update specific values each time the values in child cases change.
- Propagating data to a child case in Dev Studio
Resolve cases faster by propagating data from a parent case every time you create a new child case. By sharing data between cases, you save time and ensure that your application uses consistent data throughout the entire case life cycle.