Table of Contents

Defining question templates

A question template defines single-answer questions in a format that you can process in bulk. By importing raw data instead of manually creating questions, you can speed up the development of your surveys.

For example, you can quickly configure the possible answers to a question, such as a scale of one to ten, by using a comma-separated list in your template.

The following table provides some examples of the types of questions that you can define in a question template.

Example import data for a customer satisfaction survey
ID Name Question plain text Answer mode Answer option labels Answer option values Radio button label orientation
IsPrimary Primary member

Are you the primary member?

check box      
MembershipLevel Membership level What type of membership do you have? drop-down Single,Family,Family plus Single,Family,Family plus  
SatisfactionRating Satisfaction rating How likely is it that you would recommend our services to a friend? radio 0,1,2,3,4,5,6,7,8,9,10

detractor,detractor,detractor,

detractor,detractor,detractor,

detractor,passive,passive,

promoter,promoter

horizontal

Because question templates store data in a flat format, you can filter, sort, or copy and paste relevant values to ensure that your survey has a consistent look and feel. When you reimport a template, you can choose whether existing questions are updated or ignored. You can get more information about which questions were created, updated, or ignored, by reviewing the import summary.

The following figures illustrate the actions that you can take during each step of the import.

Import wizard detects new and existing question data

Validation results, with options to skip or update existing questions

Summary of imported questions

Import summary, with options to get more information about created questions, updated questions, and questions with errors

For multi-answer questions or advanced functionality, such as scoring answers, use the Survey Management landing page to configure your questions.

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