Managing team information and work queues
As a case manager or manager of a team, you can manage all your teams and direct reports from the Case Manager portal. Your productivity improves because you can now revise team information, including team membership and work queues, in response to changing personnel and work conditions. You can also update and manage workload, time off, and skill information for individual team members. Social collaboration through Pulse is also available for both teams and individual users.
For more information, see these help topics: