Business executives often discuss the way their case management application should function by describing the stages that a case goes through as it is worked to completion. With Pega Platform™, business executives use the power of case life cycle design and management to capture their vision exactly how they describe and think about it.

Design your application by describing the stages within a case type, then define the processes and steps that happen in each stage. Business executives can capture objectives in a single view that all parties from application designers to executives to end users can examine to understand how a particular case type works and progresses.

• Divide your business processes into main phases by creating stages. For more information, see Creating a stage in the case life cycle in Dev Studio, creating a stage in the case life cycle in App studio.
• Gather similar tasks into one unit by adding processes to stages. For more information, see Adding a process to a stage in Dev Studio, Adding a process to a stage in App Studio. 
• Provide basic tasks that customer service representatives complete th move the case closer to its resolution. For more information, see Adding a step to a process in Dev Studio, Adding a step to a process in App Studio.