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Configuring the Auto-Launch of Intent Tasks

Intent Task rules allow the configuration of an automatic launch of a service process at the start of an interaction, based on a When condition defined in the Criteria tab.

To configure the Auto-Launch, do the following:

  1. Go to the Records explorer, and then click Process > Intent Task to display the Intent Task instances.
  2. Select an instance that suits your business needs.
  3. Click the Criteria tab and enter value in the following fields:
    • Enter an appropriate Intent Condition.
    • Click the Action drop-down arrow and select Auto-Launch.
  4. Click Save As.

The Auto-Launch option allows the launch of multiple service processes in the interaction if criteria for the Intent Tasks are set to Auto-Launch when defined in multiple Intent Tasks. The auto-launched service process remains in-focus at the start of an interaction.

If you define multiple conditions for an Intent Task, it is a good practice to select the Auto-Launch option as the first condition, otherwise it will never be evaluated when any of the conditions defined above it are true.

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