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Configuring browser certificate settings for OpenCTI Finesse (UCCE or UCCX)

In the Pega Call application, the OpenCTI implementation tries to establish a Bidirectional-streams Over Synchronous HTTP (BOSH) connection with the Computer Telephony Integration (CTI) server. BOSH is a transport protocol that emulates a bidirectional stream between two entities, such as a client and a server, by using multiple synchronous HTTP request/response pairs without requiring the use of polling or asynchronous chunking. To successfully establish a connection, the BOSH URL entered in the browser must be treated as a trusted site.

For the browser to treat the BOSH URL as a trusted site, configure the certificate requirement settings in the browser. If you do not configure this setting, the following error message is displayed:

Error: OPENCTI_HTTP_ERROR_0 Unable to connect. Verify network.

For example, to access the Bosh URL and the primary Server Host URL, configure the security settings in your browser.

If your browser is not listed here, configure the certificate requirement setting by using the respective browser online help.

Internet Explorer

When you try to access the Bosh URL and primary Server Host URL, an error message is displayed. Gain access by installing the necessary certificates. Ensure that the Security setting under Settings > Internet Options is set to Medium-high.

  1. In the error message, click the Continue to this website (not recommended) link.
  2. In the Untrusted Certificate dialog that appears, click View certificates.
  3. Under the General tab, click Install Certificate.

The system installs all of the necessary certificates that are required for OpenCTI Finesse setting.

Microsoft Edge

The Microsoft Edge browser does not have a direct way of installing certificates. After you try to access the Bosh URL and primary Server Host URL, perform the following steps.

  1. Click Options, then click Open with Internet Explorer.
  2. Follow the steps in the Internet Explorer section.

Google Chrome

When you try to access the Bosh URL and primary Server Host URL, an error message is displayed. Gain access by installing the necessary certificates.

  1. Click the Advanced link.
  2. Click Proceed to xxxxx.com (unsafe). The system installs all of the required certificates.

Mozilla Firefox

When you try to access the Bosh URL and primary Server Host URL, an error message is displayed. Gain access by installing the necessary certificates.

  1. Click the Advanced button.
  2. In the Add Security Exception dialog, click the Confirm Security Exception button.

The system establishes a secure connection with the specified URL.

Safari

When you try to access the Bosh URL and primary Server Host URL, an error message is displayed. Gain access by installing the necessary certificates.

  1. In the pop-up message that displays, click the Show Certificate button.
  2. In the expanded certification section, select the Always trust check box, then click Continue.

The system establishes a secure connection with the specified URL.

Published May 10, 2018 — Updated June 12, 2018


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