Configuring the SMS Collection Interaction channel option

The Send SMS shape sends a reminder text message to a customer’s phone. Add the Send SMS shape after the Collections Interaction shape to update the associated collections case by attaching the selected treatment and updating the history summary within the interaction channel.

  1. In the Offer Flow editor, right-click the Collections Interaction smart shape and select Properties
  2. In the Collections Interaction Properties window, select SMS.
  3. In the Treatment field, press the down arrow to select the type of treatment from the list.
  4. Leave the following fields blank:
    • Audit note field
    • Enable navigation link check box
    • In the Advanced area, the Status and Tickets fields
      Using these fields within the context of Collections offers is not currently supported.
  5. Click Submit.

Published December 27, 2018 — Updated January 3, 2019

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