Configuring the SMS Collection Interaction channel option
The Send SMS shape sends a reminder text message to a customer’s phone. Add the Send SMS shape after the Collections Interaction shape to update the associated collections case by attaching the selected treatment and updating the history summary within the interaction channel.
- In the Offer Flow editor, right-click the Collections Interaction smart shape and select Properties.
- In the Collections Interaction Properties window, select SMS.
- In the Treatment field, press the down arrow to select the type of treatment from the list.
- Leave the following fields blank:
- Click Submit.
Published December 27, 2018 — Updated January 3, 2019