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Conversational Channels

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Pega Intelligent Virtual Assistant™ (IVA) is a conversational user channel through which users interact with a Pega Platform™ application in multiple ways. This release provides several improvements to the Pega Intelligent Virtual Assistant that reduce time, improve efficiency, and make the system more robust and responsive to users. For example, by integrating emails, case management, and artificial intelligence, you can quickly and seamlessly turn emails into business cases.

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Email Manager portal

The following key features are included in this release of Pega Platform:

To learn about all the new features in Conversational Channels, watch the What's New video below.


Visit What's New in Pega Platform 8.1 to discover all the exciting new features in this release.

Published July 20, 2018 — Updated January 10, 2019


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